I was at a meijer store months ago. I walked over to get my shopping cart. I grabbed the cart and turned around to pull it loose. I tripped over this stainless steel rail on the floor that guided the carts into place when you push them in. I didn't see it and I wasn't expecting it to be there, so I tripped over it! I cut my ankle as I fell onto my knees and then onto my back side.
During the fall I knocked over a CARDBOARD CUT OUT of a woman that was standing there. The meijer worker came over, LOOKS at me, Looks at the card board cut out, looks at me again. HE doesn't ask if I am okay or anything. He doesn't offer to help me up or get me help. BUT, he DOES BEND OVER AND Pick up THE CARDBOARD cutout woman and stand her back up. He then WALKS away!!!
I Said, "HEY, THANK YOU! I am sure SHE APPRECIATED your help!! He kept walking. NOW THAT WAS great to see how wonderful he took care of the CARDBOARD cutout woman and not the paying customer. I had to laugh because it was so un real.
I limped out to my car and wiped the blood off of my ankle. I then headed home with a story to remember. At least the guy had SOME customer service skills, even though it was toward a cardboard woman instead of a real woman!
Unfortunately, customer service is dead in a lot of places. I think they should teach it as part of job training.